Integration & Technology Guide
Master ShiftingApp's technology platform, APIs, and integrations to automate a significant share of daily operations.
From real-time tracking to automated invoicing. Complete tech stack for modern logistics partners.
Technology Adoption Roadmap for Partners
Foundation Layer
Standardize app usage for bookings, updates, and proof-of-delivery to avoid data gaps.
Integration Layer
Connect APIs and dashboards for faster operations, billing accuracy, and status visibility.
Optimization Layer
Use performance data to improve route utilization, SLA adherence, and repeat bookings.
Automation Potential
API Uptime
Time Saved/Month
Daily API Utilization
ShiftingApp Technology Stack
Mobile App
✓ Android & iOS native apps
✓ Offline mode capability
✓ Push notifications
✓ Photo/video uploads
✓ Location tracking always-on
Partner Dashboard
✓ Web-based analytics
✓ Real-time earnings tracking
✓ Trip management
✓ Rating & performance metrics
✓ Payment history & invoices
APIs & Integration
✓ REST APIs for custom integration
✓ Webhook support
✓ ERP/WMS integration
✓ Accounting software sync
✓ 3PL system connection
Security & Compliance
✓ End-to-end encryption
✓ SSL/TLS 256-bit secure
✓ GDPR & data privacy
✓ Regular security audits
✓ Two-factor authentication
Master the Partner Mobile App
Dashboard Home (First Screen)
Today's Stats
- • Earnings so far: ₹X
- • Trips completed: X
- • Current rating: X.X⭐
- • Distance: X km
Active Trips
- • Next pickup: Address
- • ETA: Time
- • Earning: ₹X
- • Tap to navigate
Quick Access
- • Filter trips nearby
- • Set availability
- • View earnings chart
- • Contact support
Analytics & Reports Section
Daily Breakdown
- Trips: X | ₹X earnings
- Distance: X km
- Duration: X hours
- Avg earnings: ₹X/hour
Weekly Trends
- Best day: Sunday ₹X
- Avg/day: ₹X
- Total week: ₹X
- Comparison: ↑5% vs last week
Monthly Summary
- Total trips: X
- Gross revenue: ₹X
- Commission paid: ₹X
- Download invoice/PDF
💡 Pro Tip:
Use "Best Days to Work" feature to see peak earning times. Compare your performance monthly to identify trends & optimize.
Trip Management Features
Accept/Reject Trips
See: Pickup location, dropoff location, distance, estimated time, earning, item type. Accept within 60 seconds or it goes to next partner.
Navigation Integration
One-tap integration with Google Maps. Shows traffic updates, ETA changes, best routes. No need to switch apps.
Proof of Delivery (POD)
Photo + signature capture at pickup and drop. Attached automatically to trip record. 100% dispute-proof.
Customer Communication
In-app chat + SMS. Send "On the way", "Arrived", "Leaving" messages. Reduce calls, keep data in system.
Partner Dashboard (Web Portal)
Access: dashboard.shiftingapp.com
Section 1: Real-Time Monitoring
Live Dashboard
- ✓ Current rating (live)
- ✓ Today's earnings
- ✓ Active trips on map
- ✓ Response time alerts
Performance Metrics
- ✓ On-time % (target: 98%)
- ✓ Damage rate % (target: 0%)
- ✓ Customer satisfaction score
- ✓ Comparison vs peer avg
Alerts & Notifications
- ✓ Rating drop alerts
- ✓ New complaints filed
- ✓ Document expiry (30 days)
- ✓ Tier promotion/demotion
Section 2: Financial Management
Earnings & Payouts
- ✓ Total lifetime earnings
- ✓ Weekly payout summary
- ✓ Bank transfer details
- ✓ Invoice download (.pdf)
Trip Details
- ✓ Complete trip history
- ✓ Trip-wise breakdown (commission/fuel)
- ✓ Filter by date/status
- ✓ Export to Excel
Tax & Accounting
- ✓ GST invoice generation
- ✓ Annual tax summary (ITR)
- ✓ Expense tracking
- ✓ Export for CA/accountant
Section 3: Account & Settings
Document Management
- ✓ Upload/renew docs
- ✓ Expiry date tracker
- ✓ Status verification
- ✓ Re-submit if rejected
Safety & Security
- ✓ Change password
- ✓ 2FA enable/disable
- ✓ Login activity log
- ✓ Report suspicious access
Support & Help
- ✓ Live chat with support
- ✓ Knowledge base articles
- ✓ Video tutorials
- ✓ Ticket system
APIs for Advanced Integration
REST API Endpoints (For Developers)
# Partners API Documentation
# Base URL: api.shiftingapp.com/v1
# Authentication: Bearer Token (include in headers)
# Get Partner Profile
GET /partner/profile
# List Available Trips
GET /trips?filter=available&distance=10km&sort=earning
# Accept Trip
POST /trips/{trip_id}/accept
# Get Trip Details
GET /trips/{trip_id}
# Submit POD (Proof of Delivery)
POST /trips/{trip_id}/pod
# Get Earnings
GET /partner/earnings?date_from=YYYY-MM-DD&date_to=YYYY-MM-DD
# Get Rating
GET /partner/rating
Who Should Use APIs?
- • Fleet operators managing 5+ vehicles
- • 3PL providers integrating with customers
- • Tech-savvy partners building custom apps
- • Businesses with ERP systems needing real-time sync
Webhook Integration (Real-Time Events)
What are Webhooks? Real-time event notifications sent to your backend whenever something happens (trip accepted, POD submitted, rating changed).
Use Case: Your backend receives trip acceptance → automatically updates inventory → notifies customer. Zero manual work.
Supported Events:
- trip_accepted
- trip_pickup_completed
- trip_dropoff_completed
- trip_cancelled
- pod_submitted
- damage_reported
- rating_updated
- payout_processed
Setup (3 Steps):
- Go to Dashboard → Settings → Webhooks
- Add your endpoint URL (e.g., webhook.yourdomain.com/handler)
- Select events. Done! You'll receive POST requests with event data.
Security & Data Privacy Standards
How Your Data is Protected
End-to-End Encryption
All data transmitted via SSL/TLS 256-bit encryption. Man-in-the-middle attacks = impossible.
Data at Rest Encryption
Customer/shipment data encrypted in database. Even internal staff cannot view raw data.
Two-Factor Authentication
Enable 2FA on your account (SMS + authenticator app). Prevents unauthorized access even if password compromised.
GDPR Compliance
Partner & customer data handled per GDPR standards. Right to access/delete your data anytime.
Regular Security Audits
Annual penetration testing, vulnerability scanning, security certifications maintained.
Best Practices for Partners
DO:
- ✓ Enable 2FA immediately after signup
- ✓ Use strong passwords (12+ chars, mixed case)
- ✓ Update app whenever new version available
- ✓ Log out from shared devices
- ✓ Report suspicious activity immediately
DON'T:
- ✗ Share login credentials with anyone
- ✗ Use public WiFi for sensitive updates
- ✗ Click suspicious links in emails/SMS
- ✗ Download apps from untrusted sources
- ✗ Share API keys publicly
Popular Third-Party Integrations
Google Maps Integration
Real-time traffic, route optimization, live location sharing. Already built-in to ShiftingApp app.
Razorpay/PayU
Automatic weekly payouts to your bank account. Supports all major banks across India.
Twilio SMS/Calls
Automated customer notifications. Partner app sends SMS/calls via Twilio integration.
AWS & Microsoft Azure
ShiftingApp infrastructure runs on AWS for 99.99% uptime. Your data is secure & backed up.
QuickBooks/Tally
Export invoices directly to your accounting software. Zero manual data entry needed.
Slack/Teams Integration
Fleet operators get real-time alerts in Slack. Trip acceptance, delays, damage alerts auto-posted.
Technology Support & Troubleshooting
Common Issues & Solutions
App Crashes Frequently
✓ Update to latest version | ✓ Clear app cache | ✓ Reinstall if persists
GPS Not Tracking
✓ Enable location permission | ✓ Restart app | ✓ Check battery saver mode (disable)
Notifications Not Coming
✓ Check notification settings | ✓ Enable app in system settings | ✓ Remove battery optimization
Dashboard Not Loading
✓ Clear browser cache | ✓ Try incognito mode | ✓ Check internet connection
Payment Not Received
✓ Check bank details | ✓ Verify account holder name | ✓ Contact support if delay
How to Get Support
In-App Support (Fastest)
Open app → Help → Live Chat. Response within 5 mins for urgent issues.
Dashboard Help Section
Visit dashboard.shiftingapp.com → Help. Browse KB articles & video tutorials.
Email Support
partners@shiftingapp.com - Response within 2 hours (business hours)
Phone Support (24/7)
1800-SHIFTING (1800-7434874) - Available 6 AM to 10 PM daily
Emergency Support
For critical issues (payment not received, account locked): +91-8591775977 (WhatsApp chat)
Technology FAQs
Do I need to be tech-savvy to use ShiftingApp?
Does the app work offline?
How much data does the app use?
Can I integrate ShiftingApp with my ERP system?
What happens if I lose my phone?
How is my sensitive data kept confidential?
Master Technology, Automate Operations
Use ShiftingApp's modern tech stack to eliminate manual work, scale operations, and increase earnings. From mobile app to APIs, everything is built for partners like you.
Tech support available 24/7 at 1800-SHIFTING or partners@shiftingapp.com